Reference

How kingliga Handles Your Privacy

We collect only what we need to run your account and process payments through DANA, OVO, and GoPay. This page spells out exactly what data we hold, why we hold it, and what choices you have. Availability depends on local law and eligible regions.

Data Collection ScopePayment Info HandlingYour Deletion RightsCookie PracticesAccount Security
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PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

Have a question about your data or want to submit a deletion request? We keep our privacy support channels simple so you spend less time waiting and more time in control of your information. Each path below connects you to the same data-handling team.

Team online

Live Chat

Open the chat bubble inside your account dashboard. Tell the agent you have a privacy or data request. They route it to the privacy queue and you receive a reference number to track progress through to resolution.

Email Support

Send your request to our support email address from the same email registered on your account. Include your username and describe what data action you need — export, correction, or deletion. Expect a confirmation reply acknowledging receipt.

Account Settings

Inside your profile page, look for the data and privacy section. From there you can download a copy of your stored information or toggle marketing communication preferences without contacting support at all.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every piece of personal data tied to your kingliga account passes through defined handling steps. Below are the core practices we follow — from encryption at rest to how long records stay on file. These apply regardless of whether you deposit via DANA, OVO, or GoPay.

Encryption at Rest

All personal and financial data is stored using industry-standard encryption. Your DANA, OVO, or GoPay wallet references are never kept in plain text on any server, reducing exposure if a breach were ever attempted.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand page visits. No advertising cookies are deployed. You can clear cookies from your browser at any time without losing account data.

Account Security Layers

Your account is protected by password plus OTP verification sent to your registered phone number. If you change your linked e-wallet, we re-verify ownership before processing any withdrawal to the new wallet.

Data Retention Period

Transaction records remain on file for the period required by applicable financial regulation in your region. Once that window closes and no dispute is open, we anonymise or delete the associated personal data.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay) to complete your transactions and with compliance partners where law requires it. We never sell personal information to advertisers or data brokers.

How to Request Changes

Submit a correction, export, or deletion request through live chat or email. Our team verifies your identity via OTP, then processes the request. You receive a confirmation once the action is complete on our systems.

Common Questions About Your Data Rights

Below are the privacy questions we hear most from account holders. Each answer explains what happens on our end so you know exactly where you stand.

We collect your name, email address, phone number, and the e-wallet identifier you link for deposits and withdrawals. If you use DANA, OVO, or GoPay, the wallet reference is stored in encrypted form to process future transactions.

Transaction metadata — amount, timestamp, and wallet reference — is encrypted at rest. We never store your full wallet PIN or authentication credentials. Only the reference needed to match the deposit to your account is retained.

Yes. Open a live chat or email our support team from your registered address. After OTP verification, we compile your data export and deliver it to the email on file within our standard processing window.

Submit a deletion request through live chat or email. We verify your identity, close any open transactions, and then remove personal data. Some records may be retained if local financial regulations require it.

No. We share data only with payment processors like DANA, OVO, and GoPay to complete your transactions, and with compliance partners where law mandates disclosure. We do not sell or rent your information.

We use session cookies for login persistence and basic analytics cookies to understand page traffic. No advertising trackers are present. Clear cookies in your browser settings without affecting your stored account data.

Records are retained for the period mandated by applicable financial regulation in eligible regions. After that period ends — and no active dispute exists — we anonymise or delete the personal data tied to those records.

Dormant accounts still fall under our retention policy. Once the regulatory retention window passes and no balance remains, we proceed with data anonymisation. You can also request early deletion through support.

GoPay references are encrypted and stored separately from other account fields. Access is restricted to our operations team under strict internal controls. We re-verify wallet ownership any time a withdrawal destination changes.

The core policy applies to all account holders. If local law in your region grants additional data rights — such as broader deletion or portability — those rights apply to your account automatically. Availability depends on local law.

Related pages

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