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Terms Conditions That Govern Your kingliga Account

These terms set out what you agree to when you open and use an account on kingliga. They cover deposits and withdrawals through DANA, OVO, and GoPay, your obligations around account security, and the rules that apply to every session you run on the…

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DATA AND SECURITY TERMS

How We Handle Your Data Under These Terms

These clauses explain what data we collect, how long we keep it, and what rights you hold over it. Every deposit and withdrawal processed through DANA, OVO, or GoPay generates transaction records tied to your account. We store these for the retention period stated below, and you may request a copy or deletion at any time through the channels described here.

Data We Collect

We store your registration details, transaction history across DANA, OVO, and GoPay deposits, device fingerprints used for login, and session logs. No biometric data is collected. You can view a summary of stored data inside the account privacy panel at any time.

Cookies and Tracking

The platform uses functional cookies to keep your session active and analytics cookies to understand page performance. You can disable analytics cookies through your browser settings without losing access to the lobby, deposits, or withdrawals through your e-wallet.

Account Security Obligations

You agree to keep your login credentials private and to enable the OTP verification step we provide. If you suspect unauthorized access, lock your account immediately through the dashboard toggle and contact support. We are not liable for losses caused by shared credentials.

Retention Period

Transaction records and account data are retained for the period required by applicable law in your jurisdiction. After account closure and final withdrawal, personal data is anonymised within the timeframe stated in the privacy addendum linked from your settings page.

Requesting Data Changes

Submit a data correction or deletion request via the email support channel. Include your registered username and the specific fields you want amended. We process requests within the timeframe applicable under the data regulations that govern your region.

Who Receives Your Data

We share transaction data only with the payment providers you selected — DANA, OVO, or GoPay — and with fraud-prevention services that verify account integrity. We do not sell personal data to third parties or use it for unrelated marketing outside the kingliga platform.

POLICY CONTACT PATHS

Where to Raise Terms-Related Questions

If any clause in these terms is unclear, or you want to request a change to your account status based on a specific condition, contact our support channels directly. We handle terms-related queries the same way we handle payment disputes — with a clear audit trail and documented resolution steps. Players in Jakarta can expect the same response path as anyone else on the platform.

Team online

Live Chat

Open the chat widget from any page to raise a question about a specific clause. The support agent can escalate terms disputes to the compliance queue, and you receive a reference number for tracking. Your conversation history stays linked to your account.

Email Support

Send your query to the address listed inside your account panel. Include your username and the clause number you need clarified. Responses arrive in your inbox with a resolution summary and any next steps attached to a case file.

Account Dashboard Notice

When we update these terms, a banner appears on your dashboard before the change takes effect. You can review the exact wording change, compare it to the previous version, and raise an objection through the embedded feedback form directly from there.

How These Terms Apply to You

kingliga Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on kingliga you confirm you have read and accepted these terms in full. Your agreement covers every interaction with the platform — from the moment you fund your wallet via DANA, OVO, or GoPay to the point you withdraw funds back to

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the same e-wallet. We may update these terms at any time; when we do, a notice appears on the account dashboard and the revised version takes effect from the date shown at the top of this page. Continued use after an update means you accept the
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new wording. If you disagree with any revision, you may close your account and request a final withdrawal through the same payment method you used for your last deposit. These terms are governed by the laws applicable to your jurisdiction, and the platform is available only
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where local law permits. You are solely responsible for determining whether accessing kingliga is lawful where you reside. We reserve the right to restrict or suspend accounts that appear to operate from ineligible regions, and any balance remaining in a restricted account will be returned via
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the original deposit method after identity verification is completed. For questions about how a specific clause affects your account, reach out through live chat or the email channel listed in the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Below are answers to the questions we receive most often about account terms, payment conditions, and your rights on kingliga. Each answer refers to the specific clause or process involved so you can locate the relevant section quickly.

We may suspend or permanently close your account depending on the severity. Remaining funds are returned via your last deposit method — DANA, OVO, or GoPay — after identity verification. You receive an email detailing which clause was breached and the evidence behind the decision.

No. Accounts are strictly personal. You may not sell, lend, or transfer your kingliga account to another person. If we detect shared credentials or multi-person use on a single account, that account is subject to suspension and balance review.

A banner appears on your account dashboard before any revision takes effect. The banner includes the effective date and a comparison view of old versus new wording. Continuing to use the platform after that date means you accept the update.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay falls under the payment clauses of these terms. That includes processing timeframes, minimum amounts shown in your cashier, and dispute procedures specific to e-wallet transactions.

You can request a full export of your stored data, ask for corrections to inaccurate fields, or request deletion after account closure. Submit your request through email support with your username. Processing follows the data-regulation timeframe applicable in your jurisdiction.

Access depends on local law and eligible regions. We do not make availability claims for jurisdictions where online platforms are restricted. If we determine your region is ineligible, your account may be restricted and remaining balance returned via your original deposit method.

Suspended accounts retain their balance until a review is completed. If the suspension is lifted, full access resumes. If it becomes permanent, we return the balance to the e-wallet — DANA, OVO, or GoPay — used for your most recent deposit, after verification.

Yes. Open the account settings panel, select the closure option, and confirm through the OTP step. Any remaining balance is sent back to your linked e-wallet. Once closed, your personal data enters the retention and anonymisation cycle described in the data section above.

You must meet the minimum age required by your local jurisdiction and provide accurate identity information during registration. We verify identity at withdrawal to prevent fraud. Falsified details are grounds for immediate account closure and balance forfeiture under these terms.

Raise a formal dispute through live chat or email support. Reference the clause number and explain your position. The compliance team reviews disputes and responds with a written outcome. If unresolved, you may escalate to the external contact listed in the dispute-resolution addendum.

Terms Conditions That Govern Your kingliga Account

How We Handle Your Data Under These Terms

Data We Collect

Cookies and Tracking

Account Security Obligations

Retention Period

Requesting Data Changes

Who Receives Your Data

Where to Raise Terms-Related Questions

Live Chat

Email Support

Account Dashboard Notice

Common Questions About These Terms

01 What happens if I breach these terms?

02 Can I transfer my account to someone else?

03 How will I know if the terms change?

04 Do these terms cover deposits made through DANA, OVO, and GoPay?

05 What are my rights over data stored on my account?

06 Is the platform available in all parts of Indonesia?

07 What happens to my balance if my account is suspended?

08 Can I close my account voluntarily?

09 Are there age or identity requirements in these terms?

10 How do I dispute a specific clause or decision?

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